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★ Company profile
BW (full name not explicitly disclosed, commonly referred to as BW.com) is a leading global cryptocurrency exchange that began with a Bitcoin mining pool in 2014 and launched a trading platform in 2017, marking its transformation from a mining pool to a comprehensive digital asset trading platform. Headquartered in Singapore, its operations centers are located in various countries such as Australia, South Korea, Taiwan, Japan, Malaysia, the Philippines, and Thailand, reflecting its global footprint and focus on the Asian market.
In 2017, Collinstar Holding in Australia fully acquired BW.com and has since guided its development into a centralized digital asset trading platform with an emphasis on security and user empowerment. BW is considered the world's largest mining pool exchange, operating in over 45 countries with millions of users in 169 countries.
Information such as registered capital, key executive backgrounds, advisory team, membership in industry associations, corporate structure and shareholding structure is not publicly disclosed. The compliance statement shows that BW adheres to the US MSB regulatory requirements and implements KYC and AML procedures.
★ Regulatory information
BW holds an MSB (Money Services Business) license issued by the U.S. Department of the Treasury on April 19, 2020, allowing it to operate legally in the U.S. market, demonstrating its commitment to regulatory compliance. The platform implements strict KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures to ensure the legitimacy and security of the trading environment. No other regulatory authority or specific license number information is disclosed, and the regulatory scope may be limited to the US market.
★ trading products
BW supports about 46 cryptocurrency transactions, including mainstream coins such as Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Ethereum Classic (ETC), UBTC, SC, etc., as well as a variety of altcoins. The platform offers diverse trading services, including spot trading, options trading, over-the-counter (OTC), peer-to-peer trading (P2P), and project launching platforms. Users can participate in margin trading, with up to 20x leverage and no interest; Additionally, the platform supports crypto futures trading, integrating with third-party services like Tabtrader through a standalone interface and API. BW also offers staking services, allowing multiple cryptocurrencies to be staked with double-digit percentage returns, enticing users to earn passive income.
The pricing mechanism is based on market supply and demand, with a transaction fee of 0.20% (one for both buyers and sellers), which is the industry standard. The liquidation model is not specifically disclosed, and the operating model is a centralized exchange, combining decentralized elements through mining pools and token distribution.
★ Trading software
BW's trading platform is accessible through web and mobile apps (iOS and Android), supporting multiple languages, including English, Chinese, Spanish, Turkish, and more, making it accessible to users worldwide. The interface is designed to be user-friendly, making it suitable for both novice and experienced traders, offering features such as order books, price charts, and trading history. The mobile app is fully functional and supports trading, asset management, and account operations. BW provides comprehensive API documentation, allowing developers to integrate third-party applications, fostering innovation and platform expansion.
★ Deposit and withdrawal methods
BW only supports cryptocurrency deposits and withdrawals, does not provide fiat currency trading, and is positioned as a pure cryptocurrency exchange. Users can access a wide range of supported cryptocurrencies, ensuring flexibility in asset management. However, user feedback shows that some listed tokens cannot be used for withdrawals, potentially limiting the liquidity of certain assets. For example, a user reported that withdrawals need to meet the $1M trading volume requirement, otherwise the account may be frozen, and the specific fees and processing time are not disclosed.
★ Customer support
BW provides customer support through Twitter, Telegram, and WeChat (mainly for Chinese users), providing 24/7 service to assist users with accounts, transactions, and technical issues. The platform provides educational resources and community interaction through social media, helping users stay informed about market trends and platform updates. User feedback on support efficiency is mixed, with some reporting slow responses or unresolved issues, indicating room for improvement in customer support.
★ Core business and services
BW's core business includes cryptocurrency exchange services, covering spot trading, derivatives trading, OTC trading, P2P trading, and project launch platforms. Additionally, BW maintains its legacy of mining pool services, providing mining support for mainstream cryptocurrencies, serving global retail and institutional users, with a particular focus on the Asian market. The technology platform is based on blockchain technology, ensuring transactions are transparent and secure. The risk control system includes SSL certificates, cold wallet storage, DDoS protection, and KYC/AML procedures, with pricing mechanisms determined by market supply and demand, and the operating model is a centralized exchange, combining decentralized elements of mining pools and token distribution.
